Adam Kos It's unbelievable how Apple has taken another helpful step towards its users. The company, which was able to judge itself and insisted on the exclusive repairs of its products in authorized service centers, has completely turned around and allows anyone to do so in the comfort of their own home. It will also offer parts for it. Not only that, but Apple's Self Service Repair.
The company presented its new Self Service Repair service in the form of Press Releases, which states various facts. Most importantly, of course, it gives do-it-yourself customers access to genuine Apple parts and tools. They will thus join more than five thousand companies authorized by Apple that can carry out interventions in its hardware, as well as another almost three thousand other independent repair providers.
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What devices are covered by Self Service Repair
- iPhone 12, 12 mini, 12 Pro, 12 pro Max
- iPhone 13, 13 mini, 13 Pro, 13 Pro Max
- Mac computers with M1 chips
The service itself will not launch until the beginning of 2022, and only in the US, when it will be the first to offer support for the last two generations of iPhones. Computers with M1 chips are to come later. However, Apple has not yet revealed when it will be. However, from the entire wording of the report, it could be assumed that this will be the case by the end of next year. During it, the service should expand to other countries as well. However, the company did not specify those either, so it is not currently known if it will be officially available in the Czech Republic as well.
What parts will be available
The initial phase of the program will of course focus on the most frequently serviced parts, typically the iPhone's display, battery and camera. However, even this offer should be expanded as the next year progresses. In addition, there is a new store where more than 200 individual parts and tools will be present, which will allow anyone to perform the most common repairs on the iPhone 12 and 13. Apple itself says it makes durable products designed to withstand the rigors of everyday use. So far, when its product needs repair, the company has referred to trained technicians using genuine Apple parts for repair.
Until the announcement of the service, however, the company fought against any repairs other than authorized ones. She argued above all about safety, and not only the "technician" who could harm himself without proper training, but also the equipment (although the question is why, if someone damages their own equipment through unprofessional intervention). Of course, it was also about money, because whoever wanted authorization had to pay for it. In exchange, Apple referred its customers to him if they couldn't walk to a brick-and-mortar Apple Store.
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Pavel Jelic Conditions
According to the company, to ensure that the customer can perform the repair safely, it is important that the customer first read the Repair Manual. He then places an order for original parts and the appropriate tools through the aforementioned Apple Self Service Repair online store. After the repair, those customers who return the used part to Apple for recycling will receive a purchase credit for it. And the planet will be greener again, which is probably why Apple is launching the whole program. And it's definitely good, even if there is also talk about the Right to Repair initiative, which fights against companies denying the possibility to repair or modify owned equipment by yourself.
However, self-service repair is intended for individual technicians with repair knowledge and experience electronic devices. Apple keeps mentioning that for the vast majority of customers, the safest and most reliable way to get their device repaired is to contact be his directly or authorized service.
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It is clear that it is definitely not for everyone. Certainly not for me :) I can get by just fine with an authorized service, of course.
Self-Servicing Account Program
Apple's Self-Servicing Account (SSA) program is designed for institutions and businesses that would like the convenience of repairing their own products. Qualifying organizations can gain access to Apple genuine parts, tools, training, service guides, diagnostics, and resources to perform these repairs.
Who can apply?
Institutions and businesses in the United States, with a minimum installed base of 1,000 Apple devices, interested in performing repairs on units they own or lease may apply.