Ondrej Holzman Apple is now allowing its customers in the European Union to return purchased applications, songs and movies from its respective stores within fourteen days without giving a reason. The Californian firm has adapted to the new on the old continent directive The European Union, which requires a 14-day return period without giving a reason even for online purchases.
"If you decide to cancel your order, you can do so within 14 days of receiving payment confirmation, even without giving a reason," Apple writes in its updated contractual conditions. The only exception is iTunes Gifts, for which a refund can no longer be claimed after the code has been applied.
You must notify Apple of the cancellation before the 14-day period expires, and the recommended way to do this is through the Report a problem. Apple states that it will return the money within 14 days of receiving the request at the latest, and that there are no additional fees associated with refunding unwanted content.
However, it is not yet clear under what circumstances users from European Union countries will be able to claim a refund. In fact, Apple writes in its terms: "You cannot cancel your order for the delivery of digital content if this delivery has already begun at your request."
There is speculation that the new rules could, for example, allow users to buy new games, finish them in a few days, and then return them to Apple without giving a reason for a refund. But according to European consumer rights, the same applies to digital content as it does to physical goods. Once the user downloads or opens the digital content, they immediately lose their right to return and refund it.
However, Apple has not commented on the change in its contractual terms and it is not clear whether it will somehow check whether the user has already "enjoyed" the purchased content (apps, music, movies, books), or whether it will refund money for any request that the customer makes to 14 days will raise.
It should be true for all online e-content stores, right? So it works on PSN too? Do I buy a PS game, play it, finish it within 14 days and return it and get my money back? :)
No, nonsense. Once you start the download, you lose the right to redundancy. You don't even have to finish it. So it's useless for Apple, the download starts automatically immediately after purchase.
I'm not a lawyer, but I only lose my right to a refund without giving a reason right? I have already returned several applications with no problem, stating the reason. Most of the time, it was enough to write some "nonsense" that the application did not suit me, or something like that...
That's right, Apple was returning money without problems long before the EU decided to regulate the issue. And it will continue to be so…
Mistake, just yesterday I was returning several movies purchased on iTunes. Apple returned everything to me without any problems. It really pisses me off... that I won't play the purchased fairy tales to the children, for example, on the integrated player in the car - it's their DRM's fault. Point to Apple though. Although I won't buy any more films from them, I have to admit that they are at least acting correctly in this regard, even after being "forced"
But you are a little mistaken - Apple returned the money for the application to me without a problem a year ago, there was a refund option as far back as I can remember. The EU regulation does not change the established procedure.
I don't know, I bought two applications (one by mistake), the point was that one was a form of in-app purchase and the other was on the app store as a separate app (in app purchase was to upgrade the lite version to the full version) and on the app store was the full version for download, I inadvertently confirmed the purchase of both, so I wanted to return one, I wrote to apple support and no answer, and it's been about half a year already. I don't see I don't see
So I would definitely try it again - you can easily click on the claim directly via iTunes. On the other hand, I was surprised by the speed, whether I was dealing with the return of the application or a problem with downloading music (the album was downloaded, but nothing from it could be played), support always responded within 2 hours.
The application that I in 3.1. I bought it today and returned it without any problems - see.
We have received your request to cancel the purchase of Waterlogue made on 03 January 2015. You should receive your refund for this app in five to seven working days.
Yes, that's right, Apple returned the money and returns without problems, nothing has changed. He does it of his own free will, not because the European Union is ordering him to do it. As I wrote, you lose the right to a refund as soon as you start the download. Everyone can read it on the EU website.
Will it finally happen to this fascist company? But I don't believe that, apple is a company that only follows numbers. money is money and the customer is secondary...
I can't miss a cent on these spines.
If the company only follows numbers and money is money, then the customer is always paramount. Only young socialists cannot understand this.
And how many things did you return, I never had the slightest problem...
So, SW, or a book bought in Alza, from Adobe, MS, etc., must also be returned.
Lol Alza:
– It is not able to mark eBooks that a person has purchased, so it is not a problem to buy a second time,
– It has copied part of the TOS into its terms, so you cannot return the eBook/eLicense,
– I cannot give a purchased duplicate book to anyone,
– She is not able to implement a simple adjustment regarding the purchased eThings in her store (I communicated with them sometime a year ago)
So I wouldn't bet on Alza out of the blue :(
@anton: And that's why you go to Jablíčkář? Just admit it - you secretly want him, but there's no money, right? :)
this is a terrible argument worthy of a demented apple fanatic. I have a couple of Apple devices, and satisfaction keeps falling. they're just caught up by competition that doesn't sleep... of course, but the apple sheep have one more sacred word and that's ecosystem... that's the last thing they still know how to wield what the great stevko taught them.
Dear Anton. For example, if I don't like Dacia, I don't go to the Dacia forum to whine about how bad Dacia is. I just don't care. I doubt you buy products from a company you call fascist. You come here to troll to ease your soul. And finally, a small lesson - your statement that Apple is only interested in money and does not care about the customer contradicts itself:) Do you think that companies get rich because the customer does not care about them? And then money falls from the sky for them, doesn't it?
Today I almost threw the famous iPhone out of the car.. Especially since there are tons of applications for bluetooth engine diagnostics on the app store.. but my iPhone 5S totally ignores the adapter and doesn't even find it at all.. so the applications are on my mind!! At the same time, even the stupid Nokia Lumia 520 or any Android phone reliably detects and pairs the adapter. This is your apple policy.. the customer must buy an overpriced device that is blessed by apple.. otherwise he is out of luck.
And does it say on the box that it supports iOS? I doubt it.. I ended up exactly the same with the borrowed one, but I think it's okay that something doesn't work when even the manufacturer of the diagnostics doesn't declare it.
PS: If it will be diagnostics from dealExtreme, then despite the fact that it is iPhone compatible, it is not. They're just betting that you won't want to go back to China.
The problem is... it won't find the Bluetooth adapter at all. Any other phone will pair with it without problems.
I'm not defending either one (Apple, manufacturer of diagnostics), but if you buy something and don't even check if it's compatible with the device, user reviews, then you can't be surprised that what happened happened.
As for the bluetooth problem, it's probably using a mode that iOS doesn't support.
I didn't buy it for an iPhone.. So all other devices don't have a problem, only a perfect iPhone can't connect :) In the iOBD settings, the adapter is supported.. but it's fart valid if BT doesn't find anything. Just like the iPad. I've been defending JB so far, but I have no choice.
But this is exactly why Apple is doing it. The manufacturer is unable to provide support, but the user complains about the phone. From my point of view, the fault lies with you, you did not check if the iPhone is supported.
So one more time... I bought the diagnostics when I didn't have an iPhone yet. So I don't understand where I made a mistake. Let Apple do what it wants, I won't throw away the adapter because of it. So nothing else will help here, only a jailbreak and the problem will be over. Have a nice day :)
My understanding is that you bought it before the iPhone. Have a nice day too.
Bad choice, well :) you should have taken the WiFi version ... considering the price of this toy against the phone, I would give it to someone (with a Nokia) on the edge and order the same one with WiFi and not shorten my life by being angry at something that is just so :)
We have known how Apple approaches BT since the first IP, so when I purchased the first Apple I knew exactly what would work for me and what wouldn't.
This works perfectly fine for me
http://www.dx.com/cs/p/vgate-car-vehicle-wi-fi-icar-obd-ii-code-diagnostic-tool-clearer-white-226112#.VKg0hnu_F6C
You're right.. it's pointless to get upset.. I'll sell or give the bluetooth toy to someone and buy the wifi version :)
Unfortunately, Apple has cut down its BT, probably because other phones have been hacked quite decently in the past and forced to do indecencies.
I was the first to look for an OBD dongle for iOS and the first thing that jumped out at me was BT by mistake. Sometimes he wants to read it before blindly buying it, and yes, I also made a stupid purchase a few times, even though I read something stupid, or they told me on Alza that it would work 100%...
On the other hand, I understand your motives when I was looking for the given dongle, so I was also upset that I only had to WIFI...
Of course I agree. I just bought the dongle when I had no idea that I would ever have an iPhone :) DX for sure :)
So sorry, I thought it was iOS first and then dongle :(
I just now requested a refund for the app (for the first time), and immediately, ok, no problem... So it works without problems. So if a person probably writes some reason. BTW: I don't know if I should uninstall the app or wait until the money comes. I asked the iTunes store advisor, but he replied that he was happy to help me… :D
I dealt with this situation with support a few months ago. You can keep the application even after the refund. But you won't get updates on it anymore and you don't have it backed up.
If digital goods cannot be returned after opening the content, then what is the point of returning it? I buy an app, then find out it's not to my liking and want to return it, but I opened it, so I'm out of luck? It doesn't make much sense to me, it should be just for testing and how else to test it other than try it? Or does it only apply to music, books, etc.? I don't quite understand it. As for the hardware, there is the option to use the product for 14 days after ordering it and then return it without giving any reason, which is logical.