Adam Kos If Apple really has a problem with their device, they try to address it head on. This is also why it offers service programs that go beyond the scope of a normal complaint, or supplement it in some way. Currently, here you can find those for iPhone 12, MacBooks, but also AirPods Pro.
Although you can buy all the company's products and learn everything about its services on the Apple.cz website, there is also a bookmark support. It is in it that Apple advises how to not only use individual devices, but also service them if necessary. When you click on a product, you will see not only basic examples of working with it, but also a direct link to services.
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Pavel Jelic For the introduction support page then you can scroll all the way down to where Apple Service Programs are located. These are arranged chronologically and apply to all products. You can then find out the chronological order of programs related exclusively to Mac computers after clicking their offers from the support homepage.
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When you click on any program, you will see a description that tells not only which device it applies to, but also a description of the possible defect. It is important that you also read here the progress of the service with links to authorized Apple service providers and often also the first steps you should take before handing your device in for service. Sometimes there is also a field for filling in the serial number of your device, so you can immediately check whether you are really entitled to the service.
The last piece of information is usually how long the given program lasts. Most often, this is for a period of two years from the first retail sale of the given device. E.g. however, Apple has currently extended this period to 3 years for AirPods Pro and their crackling sound, and 4 years for MacBooks.
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Apple service programs
iPhone 12 and iPhone 12 Pro service program for no sound issues
Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro may experience audio issues caused by a component failure in the earpiece module. The affected devices were sold between October 2020 and April 2021. If the earpiece of your iPhone 12 or iPhone 12 Pro is not making sound during calls, you may have claim for service.
Service program for AirPods Pro sound problems
Apple has determined that a small percentage of AirPods Pro may experience this sound problems. Defective pieces were manufactured before October 2020. These are crackling or humming that is louder in noisy environments, when exercising or when talking on the phone, and that the active noise cancellation does not work quite right. E.g. it results in a loss of bass or an amplification of background noise, such as airplane or street noise.
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15-inch MacBook Pro battery recall program
A limited number of older generation 15-inch MacBook Pros may overheat the battery, posing a risk of fire. The issue mainly affects computers sold between September 2015 and February 2017. Of course, customer safety is a top priority for Apple, and that is why the affected batteries are voluntarily will exchange free of charge. The time span is not set in any way. You can check if you are entitled to the service by entering the serial number.
MacBook keyboard, MacBook Air and MacBook Pro service program
A small percentage of keyboards on certain MacBook, MacBook Air, and MacBook Pro models experience one or more issues such as letters or characters unexpectedly repeating, not appearing, or keys feeling stuck so they don't have a consistent response. Of course, we are talking about the butterfly keyboard and much criticized. You can find suitable MacBook models on the support website, the program runs for four years from the first retail sale of that computer.
You can find a list of Apple service programs under this link.
