Apple picker Press Release: In order to increase the quality and transparency of the product complaint service, QNAP is launching the myRMA service, which provides users with an appropriate complaint procedure (RMA) based on the warranty status of the product in case of damage. Users also have the option to purchase from QNAP extended warranty service and extend the product warranty for up to five years.
QNAP has recently made massive investments in optimizing online services. Users can now visit the new service portal by logging in to QNAP official website using QNAP ID. In case of product damage, users can contact QNAP by creating a support request on the service portal. Based on the condition of the product, the QNAP service department will verify whether RMA service is required. If the product is still under warranty, users can get a free repair or replacement option.
After the end of the product warranty, QNAP myRMA also offers paid repairs. QNAP's support department will verify the condition of the product and submit a repair quote based on the three levels of damage. (See the table below for a definition of each level of damage). QNAP's repair quote includes the following costs: parts replacement, labor and one-way shipping. After users agree to the total cost listed in the repair quotation and complete the online payment, they can send the defective product to QNAP's designated service center for repair. QNAP offers a free warranty period of 180 days from the date of delivery of the repaired product for all repaired products after warranty.
In case of unexpected product damage, QNAP recommends users to purchase an extended warranty option. Learn more
QNAP's myRMA process:
