Amaya Toman Working at the Apple Store is above all working with people, and as such it carries not only its advantages, but also pitfalls and curious situations. Employees who were in charge of service and advice in branded Apple stores can have their say about this. Under the promise of anonymity, some of them talked about the difficulties that some customers can prepare in this position.
Unbacked data
Some people take regular backups as a matter of course, while others neglect them. If you've ever experienced a sudden failure of an Apple device that you didn't have backed up, you know what problems it can cause. One of the former employees of the Apple Store states that the general public is very unprepared, and even those whose business literally depends on the operation of their iOS or macOS devices sometimes forget about backups. "If it's your whole life, why don't you save it somewhere else, too?", asks the employee in question.
Forgotten password
One of the most common problems encountered by service employees is also a forgotten iCloud account password. One of the former employees of the Apple Store remembers how during his time at the store, he often had to make another appointment with the customer in order to gain access to the account in the meantime.
Requirements for other companies
Customers' awareness of what Apple Store employees can do for them often does not match reality. Some believe that if the workers can help them get back into iCloud, they will also help them with a forgotten password to their Gmail or Facebook account. However, most Apple Store employees try to help customers with these problems as well, even though it is not in their job description.
Confidential information
When it comes to fixing a broken device, honesty is absolutely in order. It is understandable that there are situations that people prefer to keep to themselves, but employees of Apple stores point out that it is important to know as precisely as possible what and how happened to the given device: "If they're not honest with us, it's hard," states one of the workers who spent seven years working for Apple. Another former employee adds that they encounter false information about how the equipment was damaged on a daily basis.
Discharged devices
If a customer brings a discharged or insufficiently charged device to the store for repair, it delays both the employee and the client. According to employees, this is a relatively common phenomenon, but it unnecessarily complicates work. One of the former employees of the service stated that he encountered this error especially with the complained Apple Watch. "I just sit down and we all have to wait," he comments on the situation when a customer brings a dead watch to the service center that cannot be worked with.
Source: Business Insider
My God, what kind of article is this!