David Hanak Last August, we wrote about a then relatively infrequent problem that iPhone 7 and iPhone 7 Plus owners were complaining about. Some devices experienced random disconnection of the microphone and speaker, preventing calls or using the voice recorder. Once the problem was discovered and the user started to fix it, after restarting the phone there was usually a complete freeze, effectively rendering the iPhone inoperable. Since it was a hardware issue, it was a very serious bug that Apple had to address by replacing the phones. There are now two class action lawsuits against Apple over this issue. And where else but in the USA.
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Dan Pražák Lawsuits filed in the states of California and Illinois claim that Apple knew about the so-called Loop disease problem, but continued to sell the iPhone 7 and 7 Plus without the company seeking any remedy. The company never officially acknowledged the problem, so there was never an official service event. Outside of the warranty repairs, the damaged users were out about $100 to $300.
The whole problem should occur gradually, during normal use of the phone. Due to the insufficient level of resistance of the material used, specific internal components gradually degrade, when after crossing the critical threshold, the initial symptoms of Loop disease begin to occur, which usually ends with a stuck phone that does not recover after a restart. The death blow for the iPhone is damage to the audio chip, which gradually loses contact with the phone's motherboard due to gradual wear and tear caused by physical stress on the iPhone's chassis.
According to the plaintiffs, Apple knew about the problem, deliberately tried to cover it up and did not offer any adequate compensation to the victims, thereby violating several laws related to consumer protection. It doesn't help Apple much that an internal document in which Apple talks about Loop disease was leaked last year. The whole situation with the lawsuit is still relatively fresh, but in this particular case there could be success, from the point of view of the injured parties. Apple will try to somehow back out of the whole situation, but the information available so far speaks clearly and completely against Apple.
Source: Macrumors
Apple simply loves its customers and wants the best for them… listen to Apple's keynote and you will be sick of the talk.
No need to worry. Apple can easily explain this, as with the batteries, when it reduced the performance of the device, and then explained that it is for the good of the user, so that they have a better user experience. Here, too, it will be a better user experience, to protect sight and hearing. You don't spoil your eyes and ears when your device doesn't work. Even this is to improve communication with people, so in no time you will automatically pay 39,99 for each such experience.