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V previous article a colleague outlined how it looks with Android updates compared to iOS. With the relatively recent introduction of Android 4.0 Ice Cream Sandwich, this difference is likely to deepen. Let's hear the story of Samsung and its Galaxy S.

The Samsung Galaxy S is a phone released in March 2010, that is, a phone about a year and three quarters old. It launched with Android 2.1 and was soon updated to 2.2 Froyo. However, a few days ago, Samsung announced that last year's Samsung flagship and the most successful Android smartphone ever (over 20 million devices sold) will not receive an update to Android 4.0. Ironically, Google's reference phone, the Nexus S, which is identical to the Galaxy S, already has the update.

Samsung reasons that the Galaxy S does not have enough RAM and ROM to handle the new version of the system together with TouchWiz, a software superstructure of Samsung. The main difference between the Galaxy S and the Nexus S is that the Google version runs on a clean version of Android, without any modifications from the manufacturer. Because of the build, which by the way essentially tries to imitate iOS, Galaxy S users will not be able to update to the latest version of the system. In addition to new features, it also brings a number of security fixes, so the phone will potentially be left with many security holes and will be much more susceptible to malware and other malicious code. Not to mention further fragmentation of Android, which will not make life easier for developers either.

Samsung could at least give its customers a choice - either they stay with the old version with TouchWiz or upgrade to the new one without the Samsung overlay. HTC solved with the model Desire the same problem with the Android 2.3 Gingerbread update, when finally, under the pressure of dissatisfied customers, several functions in its own interface were turned off Sense. , to make the update possible. In the same way, Apple will not allow some new features of the iOS update for older devices to use the new system (e.g. multitasking on the iPhone 3G). The fact that Apple, by updating the iPhone 3G to iOS 4, turned the phone into an outrageously slow device that could practically be written off is another story.

However, Samsung's relationship with the customer seems to end with the purchase of the phone. Samsung produces several phones a year and tries to get the most out of each one in terms of sales. However, with Android updates, it extends the life of older phones and sells less of the newer ones. In contrast, Apple releases an average of one phone per year. It has all the more reason to keep the value of the phone at the highest possible value with updates. It's no wonder that Apple ranks first among phone manufacturers in terms of customer satisfaction. Of course, I don't mean to say that Apple is the best and others are coughing on customers. However, Apple takes good care of its customers, earning their loyalty (and practically making them willing sheep).

The story of Samsung may finally end well and the company will release the desired update to Android 4.0 ICS under the pressure of dissatisfied customers. Plus, there will always be a community from XDA-Developers porting the latest Android to older devices. but neither will erase the dent in the reputation of Samsung, which refused to release a new update, even at the cost of losing some TouchWiz features. You can lure customers to cheaper phones with a more open system, taunting those queuing for the phone with a smaller screen without 4G network support (which the Czech Banana Republic will only know by hearsay from abroad for a few years), but if you don't take care of them, they won't stand in line for your products.

Update: Samsung will reportedly review the possibility of whether the Galaxy S could run Android 4.0, even without the presence of the TouchWiz superstructure.

Source: TheVerge.com
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