Petr Škuta Apple announced the launch of a new service program. This applies to the Apple Watch Series 2 and Series 3. As part of the program, users are entitled to exchange the screen of the smart watch.
Apple says that in "very rare circumstances" the screen could crack on the listed models. This usually happens in the corners of the display. Subsequently, the crack widens until the entire screen cracks and completely "peels out" of its chassis.
Although these are isolated cases, according to Apple, readers have contacted us with similar problems over the years. These exceptions apparently forced the company to start the entire service program.
Customers with Apple Watch Series 2 and Series 3 models with cracked screens are eligible for a free replacement in an authorized service center. The technician will check whether the defect falls into the described category and will replace the entire display with a new one.
Up to three years from the purchase of the watch
All Apple Watch Series 2 models are included in the service program. From Series 3, only models with an aluminum chassis are included.
The exchange is free for a period of three years from the date of purchase of the watch from the seller or one year from the start of the exchange program. The longer of the two sections is always calculated so that it is advantageous for the customer.
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If you have an Apple Watch Series 2 or an aluminum Series 3 with a self-cracked corner of the display, be sure to use the program and have the screen replaced for free. The repair takes a maximum of five working days.
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a few years ago my 2nd generation turned out like this :(
And I thought a year ago that I broke them in my sleep and lo and behold. Well, I've had them for about three years, so we'll see. It would be nice, after what was disappointing :)
At the beginning of August, my glass bounced off like this. Without a single bump. In one moment you look at your watch and in a moment you jump again and ….. I cheered at the article…. My complaint was REJECTED today…..:-( and now please help……
I also had a crack across the top edge, then a spider formed across the screen and started falling out. today I received an email from the service... Mechanical damage does not meet the conditions for the recall event Screen Replacement Program for Aluminum Models of Apple Watch Series 2 and Series 3
+ a fee of 424 CZK for diagnostics :-)
What kind of service was that?
The article lacks a link to more detailed information, so if anyone is interested in the details, here they are https://support.apple.com/screen-replacement-program-apple-watch-series-2-3