Michal Marek Apple has launched a program that allows owners of MacBook Pros purchased between February 2011 and December 2013 to have their machines repaired free of charge if they exhibit a known defect causing video problems and unexpected system reboots. The program starts today for users in the United States and Canada, and in the rest of the world it will be launched in a week, on February 27th.
As part of the program, customers with disabled devices will be able to visit an Apple Store or authorized Apple service and have their MacBook Pro repaired free of charge.
The devices affected by the defect, which causes a distorted image or its complete failure, include 15-inch and 17-inch MacBook Pros manufactured in 2011 and 2012-inch Retina MacBook Pros manufactured in 2013 and XNUMX. The user can easily determine whether his MacBook is also affected by the defect , using the tool "Check Your Coverage” available directly on the Apple website.
Apple is already starting to contact customers who in the past had their laptops repaired at the Apple Store or an authorized Apple service center at their own expense. He wants to negotiate with them on financial compensation. The company is also asking customers who have had their computers repaired and have not yet received an email from Apple to contact the company themselves.
Apple guarantees customers a free repair of this defect until February 27, 2016 or 3 years after the purchase of the MacBook, whichever is later. It can hardly be said that this is a purely benevolent step on the part of Apple towards its beloved customers.
The program of free repairs and compensation for repairs that have already taken place is primarily a response to a class action lawsuit by MacBook Pro owners from 2011. After a long period of lack of interest from Cupertino, they ran out of patience and decided to defend themselves. Now, Apple has finally faced the problem, admitted the defect and started to solve it. So we will see how the situation surrounding the aforementioned lawsuit will develop.
Official information about the repair program can be found in the Czech language on the Apple website.
I have a thunderbolt display from 2012 and a mac mini and I have the same problem as in the photo of the macbook, when the image falls out of nothing or the image is distorted and the only thing that helps is to turn off the thunderbolt from the electrical network and then turn it on again. Does anyone happen to know how to solve the problem? I tried different forums and this problem has many users and then I didn't find any good solution. Unfortunately, the display is no longer under warranty, so it cannot be claimed, and it is a shame that Apple does not offer the same replacement program for the Thunderbolt display when many customers complained about this defect.
I also had such a MacBook Pro 15 rv2011. While under warranty, Apple changed the entire board. https://www.youtube.com/watch?v=s_lkeoiDP3M
Hello, sometimes I have a problem with the login screen on the MBP 13″ Early 2011, do you know if something can be done about it? It does this even after formatting to Yosemite
I don't see, maybe I'm wrong, but it seems like the right move on Apple's part. It is interesting that there is no praise in the discussions, but when Apple does something, everyone leaves it and turns in their graves.