Ondrej Holzman The arrival of the Apple Online Store in the Czech Republic was praised by all fans. We finally have the option to buy products directly from Apple. From the very beginning, however, Apple's departure from the Internet has been accompanied by several ambiguities. Now it looks like Apple is breaking domestic laws…
The most common question we hear about the Apple Online Store in the editorial office is about the warranty provided. Is the warranty period provided for one or two years? In the Czech Republic, two years are set by law, but Apple does not respect this legal regulation in our country. It states one year on its website, but when you ask the customer line, you will learn that the warranty is two years. As the server states in its analysis dTest.cz, Apple only informs about the shortened, not the statutory, two-year warranty in its terms and conditions. In addition, the conditions also lack a procedure for making a complaint.
Violations of legal regulations are not liked even abroad, so eleven consumer organizations have already called for an end to the violation of consumer rights committed by Apple Sales International, a subsidiary of Apple Inc., which operates the Apple Online Store. The first suggestions for an investigation appeared in Italy at the end of December 2011. The magazine dTest has now also joined the public call, which at the same time informed the Czech Trade Inspectorate about the whole matter.
It's not just the warranty period that Apple could have a problem with. The Californian company does not proceed completely in accordance with Czech law, even in the case of a possible return of goods in the event of withdrawal from the purchase contract. Apple requires the original product packaging from customers when returning goods, which it has no right to. In addition, even the request to send payment card data when ordering at a time when the purchase contract has not yet been concluded is not completely legal.
It is questionable whether Apple will solve these discrepancies globally or in each country separately, however, it is possible that in the future we will actually see changes in the contractual terms of the Apple Online Store. Apple itself does not comment on the matter. For now, we can only wait to see where the public appeal will take the whole matter, or how the Czech Trade Inspection will do.
Source: dTest.cz
Editor's note
The confusion surrounding Apple's warranty period has been widely known for several years. For the average consumer, the small letters a a bunch of legalese relatively unintelligible speech. It is therefore surprising that dTest "discovered" transgressions in Apple's terms and conditions already 5 months after the launch of the online store. In Czech conditions, is it early or already late? Isn't it just an effort to gain visibility in the media?
In my opinion, Apple, and therefore Apple Europe, is making one big mistake. Although the contact for the PR department is indicated under each press release, it is practically impossible to find out any data or numbers. They simply do not communicate, even though communication is their profession. Try to find out for yourself how many iPhones were sold in the last year. Apple is silent and the Czech operators are collegial - and they are silent with him. Other companies would like to boast (if they could) of tens of thousands of sales of their phones. Apple doesn't. I can understand trying to keep news, product launch dates under wraps... but as a customer, I hate the "silence on the sidewalk". Why, for example, is the two-year warranty for the end customer - a non-entrepreneur clearly declared in the terms and conditions? Apple would thereby take away ammunition from its critics.
Apple, isn't it a coincidence that the time has come to stand on an imaginary podium and say: did we make a mistake?
Well, if the warranty period were to be extended from 1 year to 2, wouldn't the price also increase? :(
By law, the JE warranty is 2 years. This also applies to Apple.
But CZ Apple offers a two-year warranty, OH MY GOD. He just doesn't inform about her as he should.
Well, that's the problem. As written in the article, apple mentions a 1-year warranty on the website, which could be taken as deception.
One-year international warranty, just read and look...
FOR THE CONSUMER, THE ONE-YEAR LIMITED WARRANTY SET FORTH IN CLAUSE 10.1 ABOVE DOES NOT EXCLUDE, RESTRICT OR SUSPEND ANY RIGHT OF THE CONSUMER ARISING FROM NON-CONFORMITY WITH THE AGREEMENT TO WHICH THE CONSUMER IS ENTITLED UNDER THE LAW OF THE CZECH REPUBLIC, IN PARTICULAR UNDER THE PROVISIONS OF PARAGRAPH 499 40 ACT No. 1964/634 SB., OF THE CIVIL CODE AND LAW No. 1992/XNUMX SB., ON CONSUMER PROTECTION. HOWEVER, APPLE EXCLUDES STATUTORY AND IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW, AND IF SUCH WARRANTY CANNOT BE EXCLUDED, SUCH STATUTORY WARRANTY IS LIMITED TO THE EXTENT PERMITTED BY LAW FOR THE DURATION OF THE EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT AT THE COMPANY'S SOLE DISCRETION. APPLE.
and now put me through the roof, I refuse to be a lawyer
one or two? I will buy in Alga, I have 2, I will buy online, how much?
Tony: I don't think so. As it is written in the article in the Czech Republic, a warranty period of at least 2 years is mandatory. I was most amused when you can pay for a warranty extension after one year. Isn't that theft?
It's not theft. Most goods wear and tear over time. Each manufacturer calculates the probability of device failure after a certain period of time and includes the amount spent on repairs and replacement of devices during the warranty period in the price of the device. That is the fact that the device has a one-year warranty is already included in the price. If it had no warranty, the device would be cheaper. It just works as insurance. The fact that the state forces traders to give a guarantee makes our goods more expensive.
What good is a two-year warranty on shoes if I know I'll wear them in a year and that's not covered by the warranty?
I prefer a model where a person can purchase a warranty (so they have a choice) rather than having to pay for it compulsorily.
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I was most amused when you can pay for a warranty extension after one year. "
Michate Apple warranty with a standard two-year warranty. Those are two completely different things.
You're probably reading it wrong and I'm not mixing anything up....but I haven't paid anything after a year. I am writing that I decided to "purchase" the 2nd year of warranty when purchasing the product. Not that I bought anything after a year.
In addition, I state that it was to a company where the Civil Code does not apply, so I welcomed the opportunity to extend the warranty. The surcharge for the 2nd year was relatively small compared to the purchase price. In addition, it already paid off with the battery.
I don't see any theft in it when I can voluntarily pay for an extra year of warranty when I buy the product.
My experience with the MacBookPro 15" warranty: I bought a laptop for the company, i.e. on the ID number, so the warranty was 1 year. But I paid 1 year extra, so I got a 24-month warranty. During the 23rd month, a flashlight was recommended to me. I got a brand new one for free, nobody dealt with anything and I was satisfied. I can't imagine, and I don't want to, how it would be with another brand with a laptop battery 1 month before the end of the 2 year warranty.
and where can I buy a care plan for the ipad, I don't see anything
On the one hand, it is nice that the price of the product is (probably) lower for a one-year warranty, and those who simply want 2 or 20 years will pay extra. Anyway, it's just about the fact that people think that if I have a two-year warranty here, I want it here too... if it was 20 years and Apple gave 19, it would be the same. Or do most people really think about two-year phone replacement cycles?
So far, I have never had a problem with something accidentally going wrong with an Apple product after a while, and I can say that only its products work for me... after all, if I buy a phone from Samsung, for example, I would like the warranty he probably demanded, first of all, I have no personal experience with that company and what I saw, I was afraid... not to mention LG phones and laptops, the same story, just different names.
In my opinion, it's completely logical - every year we release a new iPhone, after this one-year interval we give you a warranty on your device, and then you either buy a new generation and you don't need to pay another year of the warranty or, if you're changing between generations, you can extend the time it takes for your machine to warm up. Same Macbook.
I'm not saying that if it's Apple, it can do whatever it wants, but simply the way of thinking they have, or rather they pass on to us, seems completely logical to me.
I don't understand your post, you obviously didn't understand the article. Of course, Apple offers a two-year warranty, but it does not inform about it.
Well, above all, don't forget that some components for Apple are manufactured by Samsung, so the failure rate will be at the same level. Otherwise, a two-year cycle is just right for me. one generation will bring something new, the next is only a minor improvement. Of course, I will pay extra for the warranty.
so I did, and 2 at once, the MB Pro sent the disc and the iPhone the home button. Both after a year.
Me, the display went wrong with aira ro and 1 month. The warranty is not recognized and 9600 is a waste
They stay silent because anything they say can be used against them.
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It states one year on its website, but when you ask the customer line, you will learn that the warranty is two years "
Apple mentions the Apple Limited Warranty on its mags - a one-year international guarantee. I don't understand why you associate it with the mandatory two-year warranty? Perhaps we are not on Idnes here, and I would expect a larger overview.
One (1) year limited warranty and statutory consumer rights in the Czech Republic.
There is no international warranty explicitly stated here (on the Czech website), only a limited warranty. It may be clear to you, you know it, but what can an ordinary shopper deduce from this text?
Their extended two-year warranty for an additional fee is not the same as our two-year warranty. Tell me something funny.
That's true, but it would require them to differentiate it significantly on the site.
Well CZ laws are quite similar to SK. So I'll say it from my point of view.
Return of goods in original packaging:
The law states that goods can be returned within 7 days if they are purchased online, by phone or from a catalog. The customer cannot look for it as in a store, therefore the law allows him to try this product. But trying it means: I unbox it, turn it on, use it for a while, find out that I don't like the speed, the design, the glossy screen..., pack it up and send it back. It doesn't mean that I will, for example, use the macbook for 6 days and on the 7th day I will send it back scratched with food crumbs in some plastic bag. After all, returned goods go on sale again. However, a distinction must be made between returns and complaints. If I receive the full amount when returning, I must also hand over the goods in the original packaging. Of course, you don't need a box when making a claim. All you need is a proof of purchase and the claimed goods.
Two-year warranty period:
It is not entirely clear to me here why stores must have a complaint policy displayed. If it could be variable for the store, then of course it is. But if the complaint procedure is clearly determined by the law, then where is the problem? However, the basic pillar of the code is that "Ignorance of the law is no excuse." This means that anything that the store has written in its complaint procedure other than what the Civil Code specifies is irrelevant. Of course, this does not apply to purchases for a legal entity, where the 2-year period does not apply, as they do not fall under the Civil Code. Both the seller and the consumer should know the law.
Did someone from the editorial team think about whether the Apple Store in CR is at all a Czech company based in Czech territory? As far as I know, it is a company based in Ireland and respects Irish laws. Don't you feel that it is mainly a self-promotion of the magazine dTest, which now leads to every case, and Apple is the ideal target for these speculations? When you buy on eBay, do you also have to check whether it complies with Czech laws? It is not against the logic of the Internet. In my opinion, this is rather cheap populism, which, as you can see, a lot of people jump on... Small Czech ponds, alas
There is an official branch Apple Czech s.r.o
Although I have never owned a non-Apple computer, I have iPads, iPods, and iPhones, I am no longer interested in Apple.
A very sexy company turns into an obnoxious juggernaut that doesn't care. Reminds me a bit of Microsoft.
I'm looking forward to someone breathing down their backs.