Amaya Toman Late last month, Apple released watchOS 5.1. However, the update caused some Apple Watch owners problems, as she turned their watches into unusable devices. Although a solution from Apple in the form of a patch update Watch 5.1.1 it came relatively quickly, even so, a significant number of users lost their watches for a few days, hours or days, before Apple performed the necessary service for them, or provided a new one. That is why the Californian company is now offering compensation to selected users.
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Dan Pražák Since it is not possible to physically connect the Apple Watch to a computer, owners of damaged pieces had to send their watches directly to Apple - either for replacement or repair. Apple's customer support department has literally been inundated with calls from owners of broken Apple Watches, and not everyone has been able to get a satisfactory solution to the problem.
To make up for the inconvenience caused to customers, Apple started offering them free accessories as a gift. The Cupertino company has not yet issued an official announcement about this step, but the experience with compensation was very quickly shared by users on the discussion forum Reddit. They revealed that Apple allowed them to choose a gift as an apology for the inconvenience they had to experience with the malfunctioning watch. According to users, Apple is offering damaged users a rather expensive replacement, while others have received AirPods or one of the straps for the Apple Watch.
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Owners of a damaged Apple Watch should contact Apple Customer Support in any case. If their watch is covered by Apple Care, these customers are entitled to a replacement within the next day.
