Tomas Chlebek On the discussion forums of Apple, MacRumors and Western Digital, after the release of OS X Mavericks, topics related to problems with data loss from Western Digital external hard drives (as a result of updating to the latest version of OS X) began to appear.
Western Digital responded by sending emails to its registered customers. Their contents are as follows:
Dear WD Registered Users,
as a valued WD user, we would like to draw your attention to reports of data loss from WD and other external hard drives after updating the system to Apple OS X Mavericks (10.9). WD is now investigating these reports and their possible connection to the WD Drive Manager, WD Raid Manager and WD Smartware applications. Until the reasons for these problems are investigated, we recommend that our users uninstall this software before updating to OS X Mavericks (10.9), or delay the upgrade. If you've already upgraded to Mavericks, WD recommends removing these apps and restarting your computer.
WD Drive Manager, WD Raid Manager and WD SmartWare are not new applications and have been available from WD for many years, however WD has removed these applications from their website as a precaution until the issue is resolved.
With respect,
Western Digital
Potentially problematic programs are designed to ensure proper operation of the hard drive's LED indicator and shutdown button, disk array management, and automatic backup, but the drives can be used without them.
I have already requested the data backed up from February 2013. Late sir. Slak is going to hit me.
if you have something on one HDD/media, you're out of luck. What is on one HDD, how could it not be !!! at today's price, nothing other than data loss can be expected. I have important data min. in 4 places (2x at home + 2x Office) + Cloud
Um, don't you think that when Apple invented Time Machine and I have a T TB drive from WD connected there, which has been working fine for a year under SL, under ML and suddenly under Maverick, the data will disappear that it's my fault? I bought a disk for a TM backup and not another 8 disks because of someone's stupidity, the inability to write something properly. As I remember a few years ago, this already happened at Apple. I have music and photos in the Cloud, but other things are in the woods.
Unfortunately I have to agree with joer. Backing up data on 1 disk is a huge risk. You must have it on at least 2 discs.
But the truth is that in this case you are only 50 percent to blame. If there was a physical disk failure, you would be at 100 ;-).
This is a huge mistake of the WD I also bought. What prevented them from giving advisory tests when the beta was already out for development a long time ago?
But it must not be their fault, all my data remained fine ;-).
After switching to Mavericks, I attached six external WDs to it for data storage. When checking on another Mac with an older OS, I didn't notice any data loss. I don't use any WD software and none of these WD drives are designed for Time Machine.
And I still have a question, does it only apply to external WD drives or internal ones as well. Because in MacMini I have 2 disks, one SSD and the other WD 500 Gb. It would really bother me if the data disappeared from it too, that would be a shame. Even if there is a mass demand for trebars in the US, either Apple or WD, I don't know if I will join.
Well, I had the SW from WD, but maybe unfortunately it didn't run.
Anyway, I connected 2 drives, one with exFAT and the other with HFS+, and they both work without a problem.
However, I removed the SW from WD as a precaution.
What are you guys talking about? Even if he had connected ten disks like TM to the maverick, he would probably lose data on each of them, and it looks like the same.
Who would be so stupid as to connect another 9 disks to something that would break it?
I use a NAS with WD disks, with the TimeMachine function. I would never dream of constantly attaching a Passport to the backup, what do you have, when I'm online at home, create a backup at home. when I'm at work, I create it at work, it's set to Streidack, I don't deal with anything. That's what Timemachine was invented for and not to back up when someone accidentally connects an external HDD!
I am one of the other affected. I definitely don't want to hear any talk about insufficient backup. I had work on an external disk / because of this my work could not be on the internal disk / its backup on another external disk... and one older backup on another external disk.
the moment these three drives were connected, they were all instantly formatted. don't be mad at me... but I don't feel like I backed up enough.
the only new solution I can see is backing up to two Stridave disks... that is, two are never connected at the same time.
after this experience, I don't believe in almost anything anymore.
I would recommend the AirPort TimeCapsule.. maybe it will work out cheaper, maybe even more reliable. :)
I have a 3TB WD and as soon as I bought it I formatted it, did not install any WD software and I don't even use time machine...
what I need data on the disk, I put it there manually, I don't need to back up everything there...
I still have everything there :)
try DISK DRILL on the damaged WDck, something is happening to me here, in any case I can see the data and it is drilled into another folder...
Classic WD. I have a two-disk NAS from them and it also had problems when people lost data. Fortunately, I missed it, but WD declared that it was not his fault, that a person should back it up. Well, I have a WD world that has 2 mirrored drives when it's not on backup. I also have WD HD live from them and that is also a disaster. As for SW, they are terrible bastards. They may have good HW, but really just buy the disk itself, but no sophisticated solution. They don't know this.
That's what I like about Apple fans. The system under which the data is lost will be released. And most of you deal with backups :-). God forbid that the system probably won't be so brilliant :-). Don't tell me anything... Apple did a brilliant job, WD just needs to change everything around :-)) buy an apple solution straight away... preferably two. :-)
a few years ago, during some tiger update, something similar also happened, it's really tragic how Apple turns users into beta testers
when I'm just getting ready to update Mavericks, what exactly should I do with ext from WD, to what format should I overwrite the data?
CONGRATULATIONS