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Apple has sent technical documentation to its employees, which concerns the problems of the new MacBook Air from 2018. According to the description, these are errors related mainly to the power supply.

Official staff information also mentions that only a very small number of new MacBook Airs suffer from these issues. Behind the trouble lies a defect on the motherboard, which can only be repaired by a complete replacement. However, Apple intends to replace faulty motherboards for free.

The instructions for service technicians of Apple Stores and authorized service centers specifically mention the problem that only the 13" MacBook Air 2018 with Retina display suffers from. The following is a list of serial number ranges. So it is not a blanket error for all laptops.

macbook-air-2018-logic-board-2

Apple intends to contact customers by email. However, it is not certain whether this only applies to purchases made in the Apple (Online) Store and outside the US. So, with us, each user's own initiative will probably be necessary.

The technical documentation mentions charging difficulties but does not specify the exact syndromes. On the other hand, you can find some on the official support forums, for example. Users usually mention that charging is skipped or that the laptop does not charge at all or cannot be turned on.

The service will replace the motherboard of the affected MacBook Air 2018

Apple still does not officially mention the repair program for motherboards, and they cannot be found on the relevant support pages either. Apparently, the number of affected computers is really minimal, or this defect does not meet the criteria for announcing a standard repair program.

Affected computers can be repaired free of charge for four years from the date of purchase. Users experiencing the above issues can take their computer to an Apple Store and have it checked. In our conditions, you will most likely use an authorized service center such as Český Servis. It has branches in major cities. The repair is free, but the duration of the service intervention is not mentioned anywhere.

Apple-bitten laptops have been plagued by many problems in recent years. The butterfly keyboard generation is notorious known for the unreliability of the keys, which also applies to MacBook Air 2018. Conversely, overheating is already a "privilege" of the Pro series. Recently, there was also a problem with laptop batteries in the 2015 generation, which is otherwise known as the most reliable.

Source: 9to5Mac

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